can allow the small business access to account information online, and
enable more real time management of cash, and bill payments. In some
cases it can directly reduce your costs.
It is not clear
however, that any of the banks have really come up with an innovative
solution that delivers online banking as well as effective personal
service when you need it. The direct banking services offered by some
banks, do not really cover the full range of services you might need.
When you really need to talk to "the manager" a anonymous
face in a call centre may not deliver what you want. We would advocate
using a "real" local branch, rather than a stripped down internet
service. To compare what the banks have on offer, please take your pick:
Royal Bank of Scotland, NatWest,
Bank of Scotland or Barclays.
If there are experiences
out there of particularly innovative and competitive banking services,
we would be interested to share them more widely. Please contact us